All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
99.84 % uptime
Today
Endpoint Modeling Engine Operational
90 days ago
99.69 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average Modeling Delay
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Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Degraded service in North American region
Resolved - Cisco has fully resolved our data latency issues, including delays in ingest, processing of observations and alerts, and UI access for impacted customers in our US region.

All systems are currently healthy at this time.
Jul 21, 22:40 UTC
Monitoring - Cisco has fully resolved our data latency issues, including delays in ingest, processing of observations and alerts, and UI access for impacted customers in our US region.

Recent and historical data processing has completed. Cisco continues to monitor the environment to ensure the further delays do not occur.
Jul 21, 20:02 UTC
Investigating - The North America region of the XDR Analytics (SCA) service is currently degraded with increased detection latency. During this time, customers will experience delays in data ingest and detections.
Jul 21, 02:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 21:03 UTC
Investigating - The North America region of the XDR Analytics (SCA) service is currently degraded with increase detection latency. The cause of the degradation has identified and remediated and web response times have recovered to normal levels. The detection engine is currently recovering. During this time, customers will experience delays in data ingest and detections.
Jul 20, 17:21 UTC
Jul 20, 2024
Jul 19, 2024
Data Ingest and Processing Delays
Resolved - Services are operating normally at this time, and have been stable since July 3rd. We have deployed enhancements to our data ingest and data processing pipelines, and closely monitored the success of these changes over 10 days. We are confident these changes have resolved the underlying issues and are closing this incident.
Jul 19, 19:23 UTC
Update - Cisco XDR service is restored to a normal state. Data ingest and data processing are occurring as expected.

Cisco continues to monitor this issue to confirm resolution of this instance.

Cisco is taking action to resolve this ongoing problem with a permanent resolution.
Jul 3, 00:09 UTC
Monitoring - Cisco XDR is experiencing a degradation of service causing delayed data ingest and data processing. This issue began on 2 July 2024 at 1 PM ET.
Cisco is taking action to resolve this issue and will update our customers shortly.
This is an ongoing problem that Cisco has under investigation for a permanent resolution.
Jul 2, 19:59 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Degraded data ingest and processing
Resolved - Services are operating normally at this time.

After an unexpected service disruption due to AWS routine maintenance, Cisco has fully restored our data ingest, processing of observations and alerts, and UI functionality services for impacted customers in our EU region. Recent and historical data processing has completed. Certain customers may have experienced gaps in data ingest during the degradation that cannot be recovered.
Jul 17, 14:31 UTC
Monitoring - Cisco has restored our data ingest, processing of observations and alerts, and UI functionality after expected AWS routine maintenance caused an unexpected service disruption in our EU region. Recent data has completed processing analysis and historical data processing is in progress. Certain customers may have experienced gaps in data ingest during the degradation that cannot be recovered.

Please note that Cisco previously incorrectly reported that Event Viewer was impacted by this service degradation; Event Viewer was not impacted and remained functional during the degradation.
Jul 17, 01:33 UTC
Investigating - At 11 AM ET, Cisco observed a degradation in service in our EU region due to an AWS maintenance window. This has impacted data ingest, processing of observations and alerts, and UI functionality for event viewer and dashboard items for a limited number of customers. Cisco is in the process of resolving this issue and assessing any additional data impact. We will continue to update on our progress.
Jul 16, 15:00 UTC
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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