Degraded service for some sites in US regions

Incident Report for Cisco Secure Cloud Analytics

Resolved

This incident has been resolved.

Posted Feb 08, 2024 - 21:10 UTC

Update

The applied fix has corrected the problem in all regions, we will continue our normal operations monitoring.

Posted Feb 08, 2024 - 21:10 UTC

Update

We've seen substantial improvement over the last few hours. US region issues are resolved, and we expect resolution in other regions soon.

Posted Feb 08, 2024 - 19:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 08, 2024 - 14:23 UTC

Identified

The root cause of these intermittent failures has been identified and we are actively working on fixing this.

Posted Feb 08, 2024 - 13:10 UTC

Investigating

We currently face intermittent failures in several sites in the US region.
These failures affect telemetry ingest and endpoint modeling.

Posted Feb 08, 2024 - 11:48 UTC

This incident affected: Endpoint Modeling Engine.